The clinic is very busy, so when one patient cancels at very short notice, it often means that someone else, who wanted to come in, can’t. If you can let us know as soon as possible you need to cancel your appointment, this will allow us to offer that slot to someone else.

With this in mind, the cancellation policy is:

If you need to self-isolate, got a positive Covid test or have Covid symptoms

Please let me know asap. This is the one situation where I will cancel appointments with no further question.

Follow-up appointments

All follow-up appointments cancelled with less than 24 hours notice will be charged at full price.

First appointments

First appointments must be paid in advance for the booking to be confirmed.

If the appointment is cancelled more than 48 hours before the online consultation, we will refund the consultation price in full (£65).

If the appointment is cancelled more than 24 hours (but less than 48 hours) before the online appointment, we will refund HALF of the consultation (£32.50).

If the appointment is cancelled with less than 24 hours’ notice or between the two consultations, no refund will be given.